Frequently Asked Questions
General
Usage
Ingredients & Safety
Shipping
What makes Gyeol different from other skincare brands?
We take the best of Korean skincare and pair it with modern dermatology — so every formula works hard without being harsh on your skin.
Who are the Gyeol products best for?
If you're looking to brighten, smooth, and hydrate your skin — whether you're targeting dark spots, uneven texture, or the first signs of aging — this is for you.
Are Gyeol products suitable for sensitive skin?
Our formulas are made to be gentle on skin and dermatologist-tested — but if you tend to react, a quick patch test is always a good idea.
How soon can I expect to see results?
Within the first 1–2 weeks, most customers notice a brighter glow and smoother skin. Keep going — dark spots and fine lines continue to fade with consistent use over 4–8 weeks.
How do I use the Toning Polish Pads?
After cleansing, gently swipe one pad over the face and neck, skipping the eye area. Let the essence absorb — no rinsing needed — then layer your serum and moisturizer/SPF on top.
How often should I use them?
For best results, incorporate into both your morning and evening routine.
Should I rinse after using the pads?
Leave the essence on and let it fully sink into your skin.
Can I use the pads with my current skincare routine?
Absolutely. Our products are designed to slot right into your existing routine without any friction.
What step of my skincare routine should they be used in?
Use them right after cleansing — before your serums, moisturizer, and SPF.
How long does one jar last?
Every jar comes with 100 pads — roughly 50 days of use at twice daily, or up to 100 days if you're using one pad a day.
What are the main ingredients in Gyeol products?
Formulated with Niacinamide, Snail Mucin, Peptide Complex, Centella Asiatica, Vitamin C, Alpha-Arbutin, Licorice Root Extract, Maltobionic Acid, Hyaluronic Acid, and a blend of soothing humectants.
Do Gyeol products contain parabens, sulfates, or alcohol?
Our formulas leave out the stuff your skin doesn't need — no parabens, sulfates, phthalates, or drying alcohols.
How long does shipping take?
We process orders within 5–12 business days — you'll get a tracking email once your order is on its way. Delivery times vary by location: 5–8 days for USA/UK/EU, 7–10 days for Canada and Australia, and 10–15 days for the rest of the world.
Do you offer international shipping?
Yes — we ship to select countries worldwide. Transit times are typically 7–14 business days, and local duties or taxes may apply depending on your location.
What should I do if my package is missing or damaged?
Just reach out with your order number and any photos if your order arrived damaged — we're happy to make it right.
Dark Spots / Acne Marks / Uneven Tone / Redness / Dryness / Fine Lines / Irritation / Discoloration
✨ BRIGHTENS 🛡️ REPAIRS 💧 MOISTURIZES ⏳ FIRMS 🌿 SOOTHES 🌸 PROTECTS